I have had a response from QVC and it is just the same as last few I have from them.
Dear Helen,
Thank you for contacting QVC UK.
I have forwarded your request to our Crafting Buyers in London.
All of us here at QVC strive to please our customers and to provide the
kind of programming and service that they demand and deserve.
Please continue to write or call with any suggestions or comments you have,
as we like to hear your views.
If we can provide any other assistance, please do not hesitate to contact
QVC UK.
Again, thank you for your e-Mail and thank you for your interest in QVC UK.
Regards,
James
QVC UK Webmaster Team.