SisterBliss
Registered Shopper
- Joined
- Aug 2, 2018
- Messages
- 5,299
No but AH said it would be a really good place to put the brush
uke:
Do you think she was taking the piss ? :mysmilie_19:
No but AH said it would be a really good place to put the brush
uke:
Surely it's not safe to send glass items just in a bag?
Well, I was absolutely loving this lamp and my friend seemed to love their Christmas gift too, so I knew something was bound to go wrong.
I’ve just had a letter through the post from Q saying that all of the Tripod lamps, the hanging lamps and the spare bulbs are all being recalled as there is a danger of electric shock when switching on and off.
God knows how long they’ve known about it as the letter is dated the 24th, so today would be the first day anyone would receive the letter.
Anyway, the bulbs have to be disposed of in normal household waste, but they’ve sent me what can only be described as a red bin bag to return the lamps. A full refund will be given including P & P and we’ll also get a £10.00 credit on out account for the inconvenience.
The only problem is I don’t think both lamps will fit in the bag that they’ve sent me, so I’ll have to go through the hassle of getting in touch with them to request another.
Actually, scrap that, I’m just going to box them up together.
That's really shocking (no pun intended). They have the email addresses of everyone who bought one of their potentially life-threatening products, so surely the only sane thing to do is send those people an email telling them not to use the lamps/bulbs while the letters are being sent out?
Well, I was absolutely loving this lamp and my friend seemed to love their Christmas gift too, so I knew something was bound to go wrong.
I’ve just had a letter through the post from Q saying that all of the Tripod lamps, the hanging lamps and the spare bulbs are all being recalled as there is a danger of electric shock when switching on and off.
God knows how long they’ve known about it as the letter is dated the 24th, so today would be the first day anyone would receive the letter.
Anyway, the bulbs have to be disposed of in normal household waste, but they’ve sent me what can only be described as a red bin bag to return the lamps. A full refund will be given including P & P and we’ll also get a £10.00 credit on out account for the inconvenience.
The only problem is I don’t think both lamps will fit in the bag that they’ve sent me, so I’ll have to go through the hassle of getting in touch with them to request another.
Actually, scrap that, I’m just going to box them up together.
For the safety of their customers they should put a recall notice on screen everytime they do their adverts & jingles.
I think they should have a Recall Notice on their home page. When Dyson had that huge recall of the fans I didn't see anything on the Q website, nor hear mention of it either.