bit disappointed really....

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rainbowdottie

Registered Shopper
Joined
Aug 14, 2009
Messages
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.....not that anyone on here,can help me......just want a little rant....

It started with my tiffany lamp I bought in Mid Dec with my 3 easy pay code......lamp arrived,and couldn't for the life of me,get it to work.Waited all day for hubby to get and the fuse needed changing.Yes,its only a fuse,but not ideal,I just wanna plug in and go!

Bought on the 11th Dec,bobbi brown gel liners,shipped on the 13th.By Christmas Eve,decided I'd waited long enough,all with the snow,blah,blah,and on the phone,am told that they will send me a letter.Today QVC still have my money from 11th Dec and I have neither the product,nor the letter.Second easy payment will come out next week - but apparently I just have to wait for the letter and send it back:doh:

Today,after trying to sort out the letter regarding this,after putting the phone down,I notice a "stone" missing from my latest gossip TSV watch.I've only had it a week! I ring them back up,and I can have another "Theres loads in stock".No I don't want another - I'm actually at the end of my tether.So,now I'm waiting on a prepaid label.

All while QVC still have my money.

I'm pleased that one of "resolutions" that I never make,was to go back to spending very little with QVC,as I've fallen off the wagon,a bit lately.

Am I just unlucky - or just very poor service,from award winning,customer service?!
 
I received an item but there was a problem with the stitching, rang up customer services and they said they would send me a pre paid label but I would have to wait 3 weeks to have my account credited! We never used to have to wait so long for a refund :confused:
 
Seems you've been unlucky. I've recently had very good CS from them. I really wasn't expecting it reading stories on here but I can't complain of late. In one instance a dress I ordered (moment of weakness) didn't turn up and the letter was sent pretty prompt and the money was back in my account within a week!
Perhaps you won't have to wait that long, they just cover themselves and it makes them look more efficient.
 

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