Was lucky enough to be taken to the Outlet shop yesterday by my friend. What a horrible atmosphere that shop now has. The usual people hanging around the clothes, glaring at those who dared to look through the rails. It seems to be common knowledge among other customers there, that staff alert two of these women throughout the day as to when they will be putting clothes out! One stays all day to make sure she gets the lot to stock her Ebay shop!!! How does that work? Why do the management allow the place to be run by customers who clearly make it so unpleasant for others to shop there by causing trouble glaring and making nasty comments..................?
Not a pleasant shopping experience for anybody. It is supposed to be an outlet shop for all, not a warehouse for exclusive people!
i have just spotted this site by accident and had to join so i could comment on this thread, i agree with the post complety, i have noticed the nasty looks, the staff whispering to certain people when and what items are being brought out. The same 2 people seem to appear just as certain clothes are being put on the rails exactly where they are standing. When you ask when clothes are being brought out, the usual replies are "we can't say you will have to ask the management". yet i have witnessed these 2 people ask the same question and they are told "they will be out in 5 minutes", they have even asked for a certain item and it has been put to one side or brought out to them.
When they go for lunch nothing is brought out, but if it is, a text or phone call must have been made to them because they have left food to get back in the store again i have witnessed this. One of the 2 people is extremly rude and the language she uses is nothing short of discusting, and this is from a woman who has her son with her all day during school holidays.
i agree with the post about the trollies being removed but they now have their own shelf to store their items right next to the clothes next to the mirrors, once trollies were banned they used to store the baskets and bags all over the floor near the mirrors until staff made provisions for them to store the clothes on the shelf next to the mirrors, they then had the audacity to complain when someone looked through the bags, the poor customer didnt know that the shelf was reserved for these privaliged shoppers.
i certainly agree that they have preferential treatment as they are working with the staff or management. i have also witnessed staff even asking them for certain clothes from the shop so they can buy them from them, this means the staff are aware that these people get these items that other people cant get a look in.
I myself was one of 3 people left in the shop at 5.20pm and one of the 2 privalliged customers was paying at the till whenthe red curly haired manager came out and spotted her at the till the manager turned and said to a member of staff "don't put those dresses out now" i can only assume that it was because one of the chosen ones was at the till and wouldn't have been able to get the dresses and they would been got by myself and another customer (for once).
i find this very unfair as this customer spent half a day trying to get a dress for herself, where as the lady in question had about 20/30 dresses, which staff are aware of as they regularly go up and talk to them and must see the mountains of clothes on the shelves that have been cleared for them, which will be without doubt destined for ebay unlike myself who wanted one for my own use.
we have been informed people complain but it is referred back to Birchwood, for the staff in question to deal with, so a complaint to head office from other people on this site maybe a way to stop this.
I also agree with the comments about Shrewsbury and the blonde haired manager i find her very professional and friendly and she does seem to care about all her customers ...not just 2 of them.
