Beware

[GlamDiamonds]

Hi all

I just wanted to post a thread about item VA977 -

http://www.colouredrocks.com/i-va977/white-jade-earrings/

I think there may be a fault with the item or batch.
I have bought 2 pairs so far, one was returned as it was broke before I took it out the bag & the other broke when I went to take it out of my jewellery box and was put in the bin. Again, never worn.
My mum has also bought a pair and had to superglue them, I hadn't thought about doing that until i had put them in the bin .

Just to make you all aware. I know they go quite cheap these days but still, the inconvenience of having to send them back etc can be a bit of a pain.

 

[jacky]

What a pita...:25:

Suggest you e-mail Rocks and say this - or someone may have seen your post...

You'd get p&p refunded if item is faulty, but is a pain having to do it - items should be checked before they go out...

 

[Beading Belle]

Thanks Jacky for the warning. I do have these and have been wearing them a few times - but they are still intact!!

I would e-mail CS and let them know

 

[Tia]

i had so far 2 faulty items, a ring with a loose stone and a bracelet with a lock problem. I got my money and PP refunded, but I know it is a pain to go to the PO and send it back, I hate going to the post office as I know that I will be there min 30 min in the queu

 

[jacqualina]

The CS at Rocks is so good, I'm sure they would always appreciate the chance to put things right, though it is a pain having to go to the Post Office.

 

[GlamDiamonds]

Personally I wasn't that bothered as I have 2 other pairs of rocks white jade earrings & it is the only prob I have had with rocks out of over 200 pieces but thought I'd let you all know as I've seen them on quite a few times lately.

 

[pearlgirl]

Thanks for the heads up GlamD - I don't have these ones, but do have 2 other white jade pairs which are okay. Like you, I haven't had many problems with faulty goods, but on the odd occasion CS have been excellent with refund for item and P&P. :1:

 

[Badlyworntoy]

The same thing happened to mine, I had 2 pairs and both pairs had one fall apart, I sent them back with other stuff of greater value.

 

[Sammi]

awww what a shame about those pretty earrings. I know Rocks scan these threads so will see your problem, but it's probably worth mentioning it to them direct so they can identify you.