I'm just thinking.. didn't The Mirror investigate Ideal World after a number of complaints?
We could all get in touch with Penman & Sommerlad at The Mirror by using this form and see if they can launch an investigation into bid. If they do, the bad publicity might be enough to get them to change their ways.
That's a good idea Adam.
Yes they did look into complaints from customers and I think they had over 100 of them!!
Might be worth a bash