Well, got to add my 'bit'. I don't post very much at all in chat, these days - but I am a huge 'lurker'. I have rockstv on ALL the time at work, with the sound on, and I hop in and out constantly - if I hear something lovely being described, and just to see what is going on.
I have 'witnessed' quite a lot of 'rants' recently, and it has taken a lot of willpower not to dive into chat and tell them to just zip it. A lot of it has been from new people, but there has also been a fair amount from people who have been with rockstv a long time, and in my opinion they should know better. There has been so much change recently, and the new software has given them so much trouble, which has had to be sorted, as they are going out live on Sky, and have huge numbers of people wanting to buy items. Those 'older' customers should realise all this and know that all the staff will be doing their utmost to keep customers happy as well as trying to sort things out. Newer customers, IMVHO, have absolutely no right at all to start venting their thoughts like this, when they have nothing to base them on.
As far as the chat room is concerned, I think Lucky Duck had a brilliant idea by changing it to people opting IN to the chat rather than opting OUT. I also think that the 2 rooms should be given a go, as the reason people always had about presenters not seeing them, has no basis anymore. Moderators, who are customers, hmmm.... not too sure about that - as far as changing their status with a colour well I don't think that is too good (sorry Steve) as it is just asking for antagonism from other 'old' customers moaning about them not being chosen, and jibes from new customers. I think if you do have moderators who are customers, they should be anonymous, that way nobody can have a go at them, and they can do their work in the background, if you see what I mean.
I do enjoy reading the chat room, most of the time, and I think it would be sad to see it go.
There, had my say, phew......