B&W watch question

[Andamooka]

Last christmas DD gave me the B&W dog watch with crystals on the bezel, and 2 have fallen out. She rang QVC but as it literally JUST falls outside of 12 months, they can't do anything. She has now emailed B&W to see if they can help.

Anyone else had similar problems/feedback from B&W? I know 12 months is a good time for a watch to last from QVC, but I do love it!

 

[Andamooka]

Just an update if anyone is interested or has similar issues with B&W items

They have asked me to send the watch back to B&W London, and will repair it for me

 

[yazrose]

Thats good news then as I have the cats one and I love it to bits.......well not to bits, I hope it doesn't fall to bits but you get the general meaning.lol

 

[Evie]

Just an update if anyone is interested or has similar issues with B&W items

They have asked me to send the watch back to B&W London, and will repair it for me

Well done B&W!

 

[helena]

B & W have an excellent customer service. Phone the shop in South Molton Street, they are very obliging and sort things out quite fast.

 

[Andamooka]

I've received my watch back this morning, crystals replaced

 

[uptheferrets]

Full marks to them then, and it does semm to have been done quickly.