AwardWinner

[Snarly]

They do go on about their AwardWinningContactCentre, don't they? I can find they won 2 in almost 20 years. If they would only update their image and strive to BecomeGreener as a world-wide company. eg: pack more than 1 item in a parcel, thereby a) reducing cost of packaging material used and b) reduce fuel used in making multi-deliveries by courier/RoyalMail. This would be an improvement in CarbonFootprint and update their MediaImage. I haven't heard if their new premises is state-of-the-art with regards to SolarEnergy etc., sad if they haven't made innovative changes. *I shall now put my Soapbox away, 'til another day* x SoapboxSnarly

 

[SparklyBarbs]

I agree Snarly. Often wondered when they won the award for "best call centre", i bet its a long time ago.

They'll never modernise, they proved that when they moved into these awful new premises which look

like a dungeon and for the amount of millions spent on it, looks very old fashioned and not stylish.

 

[BurlyBeaR]

They won an industry award for "contact centre of the year" in 2009

 

[LE lover]

Improvements= price rises.
Although sorting the website out would be a start.

 

[SparklyBarbs]

That website is ridiculous. Tried looking at Lulu Bags on the Saturday shows and all i got were different dresses.

I mean in this day and age surely they could have the top computer personnel they need, yet the website is a

complete and utter joke

 

[iloveshopping]

The website has improved in that on my laptop running ie7 I can now navigate from the first page to other pages - before that I could only use the first page. But on Android I still have to login to browse or buy items which is really annoying. I filled in several complaint forms for the ie7 defect.

 

[QuiteVacuousChat]

The problem is that every industry has created so many different awards to share out that you'd have to be spectacularly awful not to have won one. Even the patient-killing NHS MidStaffs hospital had awards....