Thanks for the link, I know QVC probably dismiss our views as those of a zealous minority of ST viewers but it's reassuring that others are drawing the same conclusions!
Quality? Where?
Value? Nope!
Convenience? Theirs!
This comment could have been written by me, it's spot on with its observations:
I agree with the consensus the fault of the returns lies at the decline in QUALITY of QVC’s products resulting in returns….I used to buy clothing items from them, but now I find their merchandise to be ill-fiting, chintzy, and the quality and sizing just isn’t what it used to be—I’ve ordered the same exact item in a different color and the fabric and cut is not the same at all — so I’ve given up and shop for clothing elsewhere. .
And perhaps instead of being an “entertainment”, “social media” channel if they actually devoted more time ON AIR and gave merchandise DETAILS, ESPECIALLY CLOTHING SIZING, or what it will take to set something up) INSTEAD OF DANCING AROUND, GIGGLING, AND ACTING SILLY, OR SPENDING MORE TIME ON THE FACEBOOK QUESTION OF THE DAY…OR BEGGING FOLKS TO CHAT, they might actually have less returns! Some customers don’t want to have to use several devices to obtain product info—one host in particular loves to joke around and then tells people if you want more product info go to your computer—if you are relaxing, and do automated telephone ordering maybe you do NOT want to boot up your computer to obtain info that the hosts ON AIR should be providing to the customer!!!
QVC’s management is CLUELESS!!! Like others have said actually read CUSTOMER REVIEWS to see why folks are returning stuff!
Oh and they need to stop using their 30 day money back guarantee as a sales gimmick, just bring back unique QUALITY merchandise if you want less returns…..
Spot on!
