Retrovertigo
Registered Shopper
- Joined
- Dec 8, 2016
- Messages
- 705
So first of all, forgive me lord for I have sinned. I ordered an item from IW!!!
Anyway, I have been after one of those Tefal Cook4me things for a while now, and honestly, they have a great price on it at the minute. I'm talking about the connect version that connects to an app.
So, I go to their website and click on the icon that takes you to the item currently being shown on air. I place my order, then it hits me, it hasn't taken me to the one on air at all. It has taken me to the model below.
I get back on the website....but what is this madness??? No option to cancel an order...wtf!!!
I call customer services who say they will cancel it and order me the correct item. Warning me that my first flexi payment for the wrong order may take 5 days to be paid back. Shame we don't live in a digital age where these things can take seconds eh?
I have now been checking back on the website and it still shows the wrong order as being in progress. If they still send me that I shall be royally pissed as I don't have an Asda close by at all to avoid paying the postage to have it sent back.
Right, after that short novel, has anybody cancelled anything before, and does it take a while to show on the website?
This has put me right off ordering again. The option to cancel shouldn't be hidden behind a phone call to a premium rate number :mysmilie_51:
Anyway, I have been after one of those Tefal Cook4me things for a while now, and honestly, they have a great price on it at the minute. I'm talking about the connect version that connects to an app.
So, I go to their website and click on the icon that takes you to the item currently being shown on air. I place my order, then it hits me, it hasn't taken me to the one on air at all. It has taken me to the model below.
I get back on the website....but what is this madness??? No option to cancel an order...wtf!!!
I call customer services who say they will cancel it and order me the correct item. Warning me that my first flexi payment for the wrong order may take 5 days to be paid back. Shame we don't live in a digital age where these things can take seconds eh?
I have now been checking back on the website and it still shows the wrong order as being in progress. If they still send me that I shall be royally pissed as I don't have an Asda close by at all to avoid paying the postage to have it sent back.
Right, after that short novel, has anybody cancelled anything before, and does it take a while to show on the website?
This has put me right off ordering again. The option to cancel shouldn't be hidden behind a phone call to a premium rate number :mysmilie_51: