I met Jo and the American botanist at an evening 'do' at the London shop a while ago. Jo is great, but the American woman just doesn't seem to fit. She was very vague, casual and seemed disinterested at the do even though she was scheduled to give a talk about how she finds the ingredients etc. I think everyone was frustrated and dissapointed with her presentation, and she looked an absolute shocking scruffy mess with unbrushed hair as well, not at all a good advert for the range. She couldn't wait to leave and left very quickly after stuttering and mumbling for a few minutes. Shame, as everyone else, even the very young therapists and sales girls were extremely smartly presented and very eager and enthusiastic. I am surprised she has lasted so long with the company.