Refunds & Returns
Ideal World is committed to selling quality products which we hope you will love. However, we understand that there may be a time when you need to exchange or return something you have bought.
If for any reason you are not entirely satisfied with any item, it may be sent back to us for refund provided it is returned within 14 days (unless otherwise specified) from the date of dispatch. See our returns table below for more information. You also have the right to cancel your order by fax, e-mail or letter within seven working days of receipt. This does not affect your statutory rights. Please follow our simple Returns Procedure as detailed below. If you require assistance you may contact our Customer Services Department. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
Breakdown of Returns Process
Type Of Good Return Timeframe
Collectables Return within seven working days
Audio / Video / Software Within 14 days if seal is not broken
Perishable Goods No 14-day guarantee unless damaged or past ‘sell by’ date. In either case, call Customer Services on 08431 680 680 for advice.
Personal Hygiene No return if pack opened or ‘hygiene strip’ removed
Cosmetics / Toiletries Within 14 days and only if less than half has been used
Jewellery Not returnable if security tag removed
http://www.idealworld.tv/ReturnsandRefunds.aspx
