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I've found that if you phone them about your order, they will tell you a completely different story from what they tell you by email. That said, they've always managed to sort it in the end, even when they don't seem to know what they're doing!

Adina drives me nuts too. I wonder if she has some kind of OCD where she thinks that if she finishes a sentence, something dreadful will happen. Like avoiding stepping on cracks in the pavement...? I wish all their presenters would just take a breath and slow down! I'm sure they wouldn't sell...

I totally agree. I used to watch TJC the most, but since they started selling bizarre tat, I tend to watch Gems. Oh my goodness, the presenters are so annoying! I'm sure they'd sell just as many items if they all took a breath and slowed down. I turn the volume right down or even mute it, unless...

Refund has now arrived. Thank you TGGC. :mysmilie_14:

Hi WifeSlashGoddess! Apologies for delay in replying, I'd stopped checking the thread. Thank you for the advice. I don't know why I ordered off the website really, it just sort of happened. I "secured" the tourmaline in a live online auction, and thought I might as well order the tanz I'd been...

They've refunded me for the missing tourmaline. Hurrah.

The presenters are very shouty, but I have a couple of rings from them that I love. A few years ago, one of the presenters on TJC very loudly announced that "so-and-so from X, your credit card was declined!" And she kept repeating it! The customer must have been absolutely mortified! I've never...

So a packet has just arrived, containing the tanzanite but not the tourmaline!!! Talk about a mix-up. They told me both gems were unavailable. Oh well. As for the tanzanite... it's very pretty, but not nearly as deep saturated blue in colour as the ring I want to match. It's more of a violet...

Well, now they've just sent me an email saying my order has been dispatched!!! What? How? Does their left hand not know what their right hand's doing? Am I going to get my items after all? The excitement's unbearable... watch this space!!!

It happened to me once a few weeks ago. I actually shut down my PC because neither the dodgy page nor my browser would close!!! Scary... I'm always more careful what link I'm clicking now.

Not impressed with Gem Collector! A few days ago I ordered a loose aaa tanzanite and a tiny paraiba tourmaline from the website. The order went through fine, but then I get an email telling me the tanzanite is not available. I phone them - hoping to choose a different stone - to be told that...

Just placed first ever order with Gems. Xmas present to self. Feeling trepidatious as I've seen so many negative comments lately! Tried to order on web but my browser crashed so I had to phone them - hopefully they've put things right but time will tell! I've ordered a lot from TJC in the past...

I know this was posted last month, but ditto what Dolly said. I tried to sell an Iliana 1 carat tanzanite + diamond ring (for which I'd paid £379 a few years ago) in Birmingham Jewellery Quarter and NO ONE wanted it, except for scrap gold. Only offer I got was £100 from a jewellers in the town...

I wish she'd tone it down! Scarlet lipstick doesn't look good on ANYONE. No matter how beautiful you are, it will make you look like your grandma. Neutral or plum tones are nice, and black is a must for goths. But scarlet - no no no! Never. And especially not if you're going to gurn at the...

If you click on them, they come up big enough to actually see!

Just seeing if I can add bigger images...

So the rings arrived this morning and I'm very delighted with them. Both stones are approx 6 carats - the round one is set in rose gold overlay (I love rose gold so I hope the overlay doesn't rub off!) but I will admit the silver band could do with being thicker - something this thin, you'd...

Hi everyone, I haven't posted in ages cos (having spent WAAAY too much when I first discovered TJC) I had to do some severe belt-tightening and I've have bought nothing from them in over a year (and that was only a £10 Elanza ring). Let's face it, I really don't need anything else and I've been...

No. Don't like it. It's clunky and blocks off the bottom third of the screen. The previous graphic sweeping across the corner was much more elegant. If it ain't broke, why fix it ???

In their defence, they do still have some nice stuff but (for me) too many diamonds and emeralds. I like the AAAAAAAAAAAAAAAAAA tanzanite I can't afford, and some of the the cheap n' cheerful multi-gemstone pieces...