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Hi Meeshoo, First please accept my apologies. I have looked into the issue you have stated and there was a glitch in relation to a previously checked out item. Due to that order never being charged and despatched (e.g. the item was removed from your basket after check out, but before it...

Hi MissMagpie, PM box is now cleared. Regards, Andrew

Hi All, Just a quick one. I would just like to inform you that the new IT system is now installed. After first putting it in on Tuesday and a day of issues it seems to be funtioning well. We are continually monitoring and will be correcting any issues if they arise - please let us know via...

Hi Meeshoo, I am sorry you feel that way and again I apologise. If you have any questions or queries in the future, please don't hesitate to contact me or anyone else at Rocks & Co. Kind Regards, Andrew

Hi Mrs James, As currently we are not within our own facility we have to send items up from London to Newcastle and unfortunately items can get damaged, even though we pack items carefully, the handling of these packages is out of our control. We are in the process of changing things to reduce...

Hi Meeshoo and all First I would like to apologise for the problem that has occurred. I want to get this sorted and put it right. I have sent a PM to you. With regards the new IT system its is still not in (in IT, there is always something that can cause a delay and unfortunately with custom...

Hi Miss M, I am pleased you are happy with your purchase. You should get the booklet with your order, and I do remember seeing your name on one. Anyway, I will get one posted out to you today. :D PS - I have sent you a PM too. Kind Regards, Andrew Rocks & Co. COO

Hi rubytuesday, I am sorry for your problem and delayed shipment, however I would like to just confirm that we only charge the cards when orders are ready to ship. If you would like to PM me your details, I would be more than happy to look into the problem you had, and I am sure we can sort...

Hi All, Just to point out that to receive Rocks & Co. on Freeview channel 49, you may need to Retune/Rescan/ your FreeView box. It may also be listed as add new channels or if you are unsure then just do a full installation and that should be within the menu section of you FreeView box (check...

Hi rosylee If you PM me your name, address and postcode, I will look into your order for you. Regards, Andrew Rocks & Co. COO

Hi Hollybee, Firstly, I apologise for issues you have had. If you would PM me your name, address and postcode, then I can look into your account and address the problem with you. Again, just PM me and I will get your issues sorted! :D Ohh - Happy New Year to all. :D Regards, Andrew...

Hi Pinkpussycat, I ensure you we do not ignore your messages, In this instance, I have been out of the office for the last couple of days and haven't been able to log into to shopping telly, and unfortunately Rocks and Co Helper has been off sick (I now have a another person on the case to...

Hi, Just to confirm, we do not end the game in our quantity auctions unless we get a caller in! Our Tanzanite hours are very popular due to the quality and prices we are offering this jewellery to you, the customer, and as such our current systems struggle to cope with a rush of high volume...

Hi gemslover. Thanks for sending me a PM (as you know we are now in communication) I assure you we only sell items that we have in stock. What they meant is that they are waiting upon the stock coming up from our London studios as it would have been the last ones in stock that were allocated...

Hi gemslover. Thanks for sending me a PM (as you know we are now in communication) I assure you we only sell items that we have in stock. What they meant is that they are waiting upon the stock coming up from our London studios as it would have been the last ones in stock that were allocated...

Hi Tabs, Sorry about this, I believe there is one still available (I will get website IT to look into why it would say no stock) I can get the item added for you tomorrow manually. Can you PM me your number so I can call you tomorrow afternoon (when I am in Newcastle) and I can sort...

Hi All, First of all, please accept my apologies for the continued problems you may be having. If you have any outstanding/overdue issues, regarding problem orders/refunds/out of stock items etc... please PM Me, Today Saturday and Sunday - Can you please make the subject of the PM "COO PROBLEM...

Hi Tabs, I have just got into the officie (been travelling all day). I apologise that you haven't heard anything back yet after your enquiry this morning. I have just looked on the system and unfortunately there is no stock of the Ruby ring you wanted. I am now going through the stock to...

Hi Meeshoo, In relation to your issue, yes the sales team will be able to deal with problems like that and add the product back to your basket and at the correct price. you won't have to phone CS for basic things like that, although it shouldn't happen on the new system :D I believe CS should...

Hi Tabs. Please accept my apologies for the trouble that you have had. I will get Gavin to clarify the web situation for you. Regarding the product you had an issue with, I will follow it up and make sure that this problem has been dealt with / is being dealt with. However, If there is a...