the same thing happened in Emmerdale andy sugden gave jo a dimoneeeek engagement ring lol looks like QVC have there fingers in a few soaps .................
what a shame OFJ but as you say at least you dont have to wait untill you have sent the other one back befor they send you out the new one BTW i have just looked at them and they are georgous you lucky thing
well i am just pleased i haven't got the money to spend at Gem's lol sounds like they are getting like QVC in the CS / management area hope you get a satisfactory outcome Meeshoo