I'm not impress either! Mine came with no replacement buffers ( should of had 5). Emailed QVC & was told that as the product came from overseas then they could not send me any? Pre-paid label is on its way instead!
I am waiting for my Kipling TSV which was on waitlist but then posted 5th Nov. Phoned CS today and was told to wait until tomorrow for delivery & then phone back again if not here. My Philosophy arrived in 4 days!!