Random musings and general banter.

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A zip included with the wonderful granny's handbags as a selling point. Wow..a whole zip!! Like promoting a toothbrush with a handle as an optional extra...

A huge forum good evening now to Chef Mark…That's if he doesn't slice his hand off first...

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Still genuinely to see anything on there during its year of broadcasting that I would ever seriously consider buying. Unbranded low end goods at not very keen prices in the main. No online control of how your order reaches you once ordered or any cancellation before dispatch options (I suspect, at least). I certainly wouldn’t trust their customer service in the event of a problem- going from their Trustpilot feedback. 18% one star reviews, with 27% three stars or less does not inspire. A good company should be running at plus 90% satisfaction rate on there for me. Yes, I am sure (as our members have said) it is possible to have a satisfactory ordering experience with them, but the acid test of any business is their response to problems, that’s the key for me. The bottom line is I hugely dislike how they sell from the much-repeated questionable and disingenuous techniques they regularly use on-air. These alone make me hostile to ever buying from them - regardless of whether the goods they present would ever appeal to me or not.

Below is an example of a response to a problem. Draw your own conclusions:-

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Duke of Cheese said:
Still genuinely to see anything on there during its year of broadcasting that I would ever seriously consider buying. Unbranded low end goods at not very keen prices in the main. No online control of how your order reaches you once ordered or any cancellation before dispatch options (I suspect, at least). I certainly wouldn’t trust their customer service in the event of a problem- going from their Trustpilot feedback. 18% one star reviews, with 27% three stars or less does not inspire. A good company should be running at plus 90% satisfaction rate on there for me. Yes, I am sure (as our members have said) it is possible to have a satisfactory ordering experience with them, but the acid test of any business is their response to problems, that’s the key for me. The bottom line is I hugely dislike how they sell from the much-repeated questionable and disingenuous techniques they regularly use on-air. These alone make me hostile to ever buying from them - regardless of whether the goods they present would ever appeal to me or not.

Below is an example of a response to a problem. Draw your own conclusions:-

View attachment 29501
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Well I bought a smart watch from them which didn't work properly. I sent it back with the label provided and got a refund very quickly.

You speak as you find and my experience has been good.
 
Duke of Cheese said:
Still genuinely to see anything on there during its year of broadcasting that I would ever seriously consider buying. Unbranded low end goods at not very keen prices in the main. No online control of how your order reaches you once ordered or any cancellation before dispatch options (I suspect, at least). I certainly wouldn’t trust their customer service in the event of a problem- going from their Trustpilot feedback. 18% one star reviews, with 27% three stars or less does not inspire. A good company should be running at plus 90% satisfaction rate on there for me. Yes, I am sure (as our members have said) it is possible to have a satisfactory ordering experience with them, but the acid test of any business is their response to problems, that’s the key for me. The bottom line is I hugely dislike how they sell from the much-repeated questionable and disingenuous techniques they regularly use on-air. These alone make me hostile to ever buying from them - regardless of whether the goods they present would ever appeal to me or not.

Below is an example of a response to a problem. Draw your own conclusions:-

View attachment 29501
Click to expand...
That is very unpleasant. I have ordered a few items over the last year from the channel. I can't complain as to my own experience. But it's like that old saying that the real person comes out when dealing with stress and depending on how these are resolved depends on how they are perceived. I would say most of us on here are aware of what we are getting into but the frustrating thing is that people like Mike Mason make it seem like a breeze to just pay out money and then send back if you don't like it, and really, for some items it is impossible to know that unless you open the packaging. And once you do that they don't want to know
 
Clearly the responder (who seems to respond to every complaint on there) failed to take the problem on board. Somebody has been away ill in hospital and asked their daughter, apparently, to send a large amount of items back which they say were sent back. The customer service person seems to completely neglect the fact that goods have been returned (they might not have them, but they have been returned according to the poster) and asked her to return them again. This is the kind of stress you don't need. Of course, we are only getting one side of the story; but there are too many examples of poor response to customer service inquiries to just put them down as maverick or rogue issues.
 
Duke of Cheese said:
Still genuinely to see anything on there during its year of broadcasting that I would ever seriously consider buying. Unbranded low end goods at not very keen prices in the main. No online control of how your order reaches you once ordered or any cancellation before dispatch options (I suspect, at least). I certainly wouldn’t trust their customer service in the event of a problem- going from their Trustpilot feedback. 18% one star reviews, with 27% three stars or less does not inspire. A good company should be running at plus 90% satisfaction rate on there for me. Yes, I am sure (as our members have said) it is possible to have a satisfactory ordering experience with them, but the acid test of any business is their response to problems, that’s the key for me. The bottom line is I hugely dislike how they sell from the much-repeated questionable and disingenuous techniques they regularly use on-air. These alone make me hostile to ever buying from them - regardless of whether the goods they present would ever appeal to me or not.

Below is an example of a response to a problem. Draw your own conclusions:-

View attachment 29501
Click to expand...

I've only two comments to make.

One being, i agree with your first two sentences, seen nothing that would entice me to buy. Everything they sell can either be had elsewhere or it's just low quality, cheap garbage from their parent company made by low wage workers in Asia.

Second is, i also agree with the rest, even if they did have someting that interested me, i wouldn't buy it from them in a million years, an utterly repulsive/vile company. Personally don't think shysters should be rewarded with custom, it only encourages them to keep doing what they are doing, best way to deal with crooked/unethical businesses is to hit them where it hurts, their sales/profits. ;)
 
Duke of Cheese said:
Clearly the responder (who seems to respond to every complaint on there) failed to take the problem on board. Somebody has been away ill in hospital and asked their daughter, apparently, to send a large amount of items back which they say were sent back. The customer service person seems to completely neglect the fact that goods have been returned (they might not have them, but they have been returned according to the poster) and asked her to return them again. This is the kind of stress you don't need. Of course, we are only getting one side of the story; but there are too many examples of poor response to customer service inquiries to just put them down as maverick or rogue issues.
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The line I find interesting in the response was "we are sorry not to have met 'your' expectations". I know it's just semantics but to me says that 'your' expectations may be different (and higher?) than everybody else's.

I know other people use that phrase and I'm splitting hairs but it annoys me. But then again IW can't say that "we failed to come up to our usual high standards"🤔
 
Battiola73 said:
Had to get my sunglasses out not because it’s sunny but to stop the shine on the fish lipped gargoyle’s face from dazzling me. Is it me or is her face shinier than ever today and are her lips even fatter? I know I’m not exactly an oil painting but at least I wont need to buy a mask for Halloween.😷
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Just checked the YouTube feed as I thought from reading this how bad can it be?

I zoomed in quite close (never again...) the forehead is bad today. It looked like she had stuck a tight layer of cling film on it and the light was reflecting worse than usual.

If that's Botox they can stick it where the sun don't shine (although she's probably had it done there as well!)

I didn't check her lips but I don't fancy going back on to check.
 
Hammy60 said:
I've only two comments to make.

One being, i agree with your first two sentences, seen nothing that would entice me to buy. Everything they sell can either be had elsewhere or it's just low quality, cheap garbage from their parent company made by low wage workers in Asia.

Second is, i also agree with the rest, even if they did have someting that interested me, i wouldn't buy it from them in a million years, an utterly repulsive/vile company. Personally don't think shysters should be rewarded with custom, it only encourages them to keep doing what they are doing, best way to deal with crooked/unethical businesses is to hit them where it hurts, their sales/profits. ;)
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I'm similar to this, wouldn't buy from them as a point of principal.
 
Hammy60 said:
I've only two comments to make.

One being, i agree with your first two sentences, seen nothing that would entice me to buy. Everything they sell can either be had elsewhere or it's just low quality, cheap garbage from their parent company made by low wage workers in Asia.

Second is, i also agree with the rest, even if they did have someting that interested me, i wouldn't buy it from them in a million years, an utterly repulsive/vile company. Personally don't think shysters should be rewarded with custom, it only encourages them to keep doing what they are doing, best way to deal with crooked/unethical businesses is to hit them where it hurts, their sales/profits. ;)
Click to expand...
I regard companies like Shein and Temu as shysters. They sell very poor quality merchandise which are advertised cunningly so that a rug turns out to be a mat on receipt. They also have an ulterior motive in that they are heavily subsidised by yhe Chinese government to capture Western markets.

I would not put IW in this category. Their wares are demonstrated on screen and most of us are able to discern the quality rather than be deceived by misleading pictures. This can also apply to the likes of Amazon. Who hasn't bought a necklace or something and then been disappointed by the size of the pendant? And let's not forget that this behemoth does not pay proper taxes in the UK.

I am not here to defend IW because I despise some of their sales techniques as much as anyone else and often comment on them. But nor do I see them as devils in disguise.

What I'm trying to say is that I have purchased several items and found the service to be efficient and any issue has been dealt with quickly. I got what I paid for, ok maybe I could have saved a few pounds and pence elsewhere but so what? Therefore they can not be described as scammers per se.

I certainly think they would do well to throw out a number (most?) of their presenters who use tricky, outdated sales methods, bring adults into the back room and adopt a more honest approach overall. To me exaggerated claims are counter productive. They only fool the foolish.
 

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