wow customer service

[angiebabe1]

at rocks is second to none! I got my delivery yesterday, returned an item I didn't like, and one that after wearing realised was faulty, I got e-mail to say they recieved them and also a refund on my postage, which I wasn't expecting so taht's excellent news.

 

[argeybargey]

Unable to do any high street shopping, I rely solely upon distance selling for my every need from luxury goods to groceries. Rocks.TV have provided me with by far the best customer service I have come across, often more than I would even imagine. How much you are spending at any given time makes absolutely no difference to the level of service received. Love 'em.

 

[Jan]

Hear hear or is it here here, never quite sure.

Nice to see you Argey, to see you nice.

I still haven't received the delivery I was expecting yesterday, hey ho, such is life and snow!

 

[pearlgirl]

Totally agree with you Angie - the (very) few items I have returned have been processed quickly and with no problems at all. The live help is also a brilliant feature, nothing is too much trouble and it's not a lottery as to who is on - everyone is brilliant. Well done Rocks :35:

 

[angiebabe1]

is it because one of my items was faulty that I'm getting refunded the postage is do they always refund it?

 

[Sazza]

is it because one of my items was faulty that I'm getting refunded the postage is do they always refund it?

Yes it is because there is a faulty item, they don't refund when the postage when something is return because it is not like, not suitable etc...

 

[Beady Belle]

Didn't get my email to say order had been despatched, but it arrived today. I was out, and Smiley (Mr DPD) knows where to leave it. Thank goodness I got home before OH, I've told him I'm not buying anymore for a while :4:

:doggie:

 

[Beading Belle]

Didn't get my email to say order had been despatched, but it arrived today. I was out, and Smiley (Mr DPD) knows where to leave it. Thank goodness I got home before OH, I've told him I'm not buying anymore for a while :4:

:doggie:

I never seem to get e-mails either now! Got it once with the txt but since then nothing. My refund e-mails are not coming through either.

Now spill m4g what did you get :53:

 

[Sazza]

Didn't get my email to say order had been despatched, but it arrived today. I was out, and Smiley (Mr DPD) knows where to leave it. Thank goodness I got home before OH, I've told him I'm not buying anymore for a while :4:

:doggie:

I never seem to get e-mails either now! Got it once with the txt but since then nothing. My refund e-mails are not coming through either.

Now spill m4g what did you get :53:

I haven't had a despatch e-mail in ages. I usually get a text though, although didn't this week but think I may have forgotton to put my mobile number on when I checked the order out.

 

[Lost_yeti73]

I have to agree the times I've needed to use thier CS they have been very helpfull and prompt.