I'm referring to their actual operation as a company, more than their products. I've noticed that payments for orders placed are taking longer and longer to be requested from my bank, which makes an absolute mess of my monthly accounting as my balance goes up and down depending on when they get around to asking for it. Refunds have always taken an age, especially when compared with most other distance retailers out there. And why are they so slow with despatches and deliveries? I know this had been brought up on the forum before, but I still can't fathom why other companies can have their products at my door, often for little or no charge, in the time it takes QVC just to get them out of their warehouse. QVC can't say it's down to volume of orders or customer numbers and many of the other businesses I deal with are far bigger and manage a better service. Sometimes I purchase from overseas and those items are delivered more quickly than QVC's orders. Unless they are working deliberately slowly, or have too few staff to actually provide a good service, I don't know, but I'm getting increasingly aggravated at paying "next day" service charges but having to wait several days, at best, to actually receive anything.