stratobuddy
Registered Shopper
I started this in answer to a post elsewhere, but I keep thinking of new things to add to the list so I think it deserves its own thread; you are invited to add to the list.
Recently I've been using the phrase "What a shambles" more and more frequently, based on my own experiences, and other people's posts on the forum.
One that has set me off is that they will not supply spares for items they've sold. In particular, I bought a Sun Joe cordless mower last year, thinking that I would be able to buy a replacement battery when the time comes. It cost £200, and when the battery fails, it will be useless. It is a US product, which QVCUK were quitw happy to sell to me in the UK, but they cannot supply a new battery!
WHAT CAN YOU ADD TO MY LIST?
Items without photos;
items without videos;
cannot supply spare parts eg a battery. for items they sell;
used items being sent out in poor condition without QVC checking them, then denying they ever send used items;
a very poor website that doesn't even auto update;
a waitlist that never seems to work, I've never received an item from waitlist;
the ridiculous coupon offers where you have to spend loadsamoney to get a paltry coupn, which youn then have to use in a very short time to buy yet more expensive items;
very often extortionate prices, much higher than elsewhere;
items with glaringly wrong descriptions;
a useless search engine;
long waits for CS (never used to be);
items "in process" for days, but if you try to cancel it is "too late"
random inexplicable postage charges;
no tracking (or else item arrives before you get any tracking);
no indication when returns will be collected;
the palaver about lost items;
if there is a missing item in the package the whole lot has to be returned and replaced;
presenters who have no understanding whatsoever of the technical or practical items they are selling;
glaring omissions in descriptions, both written and by presenters;
and from one presenter in particular, downright lies.
Recently I've been using the phrase "What a shambles" more and more frequently, based on my own experiences, and other people's posts on the forum.
One that has set me off is that they will not supply spares for items they've sold. In particular, I bought a Sun Joe cordless mower last year, thinking that I would be able to buy a replacement battery when the time comes. It cost £200, and when the battery fails, it will be useless. It is a US product, which QVCUK were quitw happy to sell to me in the UK, but they cannot supply a new battery!
WHAT CAN YOU ADD TO MY LIST?
Items without photos;
items without videos;
cannot supply spare parts eg a battery. for items they sell;
used items being sent out in poor condition without QVC checking them, then denying they ever send used items;
a very poor website that doesn't even auto update;
a waitlist that never seems to work, I've never received an item from waitlist;
the ridiculous coupon offers where you have to spend loadsamoney to get a paltry coupn, which youn then have to use in a very short time to buy yet more expensive items;
very often extortionate prices, much higher than elsewhere;
items with glaringly wrong descriptions;
a useless search engine;
long waits for CS (never used to be);
items "in process" for days, but if you try to cancel it is "too late"
random inexplicable postage charges;
no tracking (or else item arrives before you get any tracking);
no indication when returns will be collected;
the palaver about lost items;
if there is a missing item in the package the whole lot has to be returned and replaced;
presenters who have no understanding whatsoever of the technical or practical items they are selling;
glaring omissions in descriptions, both written and by presenters;
and from one presenter in particular, downright lies.