argeybargey
Retired - Don't Quite Fit
- Joined
- Dec 17, 2008
- Messages
- 2,780
I've pasted below copies of the mails showing what a miserable time I'm having with this company for being such a fool as to have anything to do with them. I'm sorry this is lazy, but I'm shattered and don't think I can go over it all even once more. I also apologise if the final e-mail (from me) is a bit whingey but I just want these people to try and understand that we are not all rich folk, sitting around all day with nothing more to worry about than our remotes:-
Me to TJC: "Hi - I'm a new customer and hopping mad I'm afraid. I placed the above orders on 18th, 20th and 21st March. When I tried to checkout last night my card was refused. As there were plenty of funds in the bank I phoned them to see what had happened and was told that the three amounts had been paid but there were a further three slightly different amounts still pending and it was the sum total of these which was blocking my account. Between myself and the lady I spoke to we managed to work out that the slight difference in each amount was £2.95 (your p&p charges for those orders) and so it would appear you have effectively applied twice for each invoice. I have just spoken to your customer services (and not the friendliest I've come across I must say) who told me these second charges would drop off after three days and as this hadn't happened it was the bank at fault. I then phoned the bank who told me they cannot remove these (as yet unclaimed) requests but that it in fact takes 10 working days, and that the information provided by your representative (three days) was incorrect. I am now in a position of having funds in the bank which I cannot use or withdraw for several days with not so much as an apology from your CS. I'm unsure of my legal position with regard to these funds, but I shall never be using your channel again and shall be posting my experiences on shoppingtelly.com in order that my co members can be aware of what can happen to their funds if they use debit cards and what sort of treatment they can expect to receive from you (i.e. a somewhat surly nothing). When (and if) you look into this please bear in mind that you have left a severely disabled and housebound person completely without funds for, presumably, at least another week, by applying for payment of three invoices twice."
Them to me. After a simple reminder sent by me last night around 6.00 p.m. This was sent at 4.30 p.m. today:-
"Thank you for your email.
I am sorry that your experience as a new customer to TJC has been less than smooth. If these amounts are still showing as "pending" charges for TJC, we can send a fax to your bank advising that these amounts are no longer required and can be released to go back into your account. To enable us to do this we would need your 16 digit number from across you card and a fax number from your bank account to send this instruction too. This is the only thing that is within our remit to do to release this amount.
With regards to our CS advisor I can only apologise that you did not find them "friendly" this will be fed back to the individual to see if we can improve their manner. Thank you for your feedback with regards to this matter, we are constantly looking at ways to improve our Customer Care Team and will take this onboard."
Apologies for any inconvenience caused with regards to this matter."
Me to them, just prior to writing this post: "Thank you for your courteous and well written reply (a rare thing in modern times), albeit not terribly helpful. You have given me no explanation of why these funds were applied for twice. I have yet again contacted my bank who have advised me that the latter two applications still remain, and have assured me that it is YOUR job to contact YOUR bank and have these requests deleted.
This is now three days that I have been stressing and wasting valuable time over this matter and, although I don't want to give you a sob story, I am severely disabled, housebound and facing the likely amputation of a leg. You will understand therefore that I especially don't need this aggravation just now. What should have been a little light relief has turned into a total nightmare."
Pooey eh? Given that they did this on three separate orders, I've got a sneaking suspicion this may be their normal practice. First request made when checking out, then add postage and request the whole amount all over again (it's probably easier for them to do this than set their systems to deal with variable postage rates). If I kept a high balance in my current account, or used a credit card, I would probably be totally unaware that they were playing fast and loose with my account.
In the meantime, having wasted an inordinate amount of time (and money on calls to long-wait customer services - their end and my bank) I wish I'd never heard of this channel. I don't know what I was expecting quite frankly, but I really don't think theirs was a satisfactory response, or is it me? I think they could at least have given me some kind of explanation as to why they did this, and try to correct the situaton themselves rather than pass it back to me.
Meanwhile, the goods? Only one received, two still sitting in the warehouse despite payments for all three orders having been made from my account on Tuesday. In that parcel a reasonable long silver chain, £12.95 - fair; an apatite necklace £19.95 (those tiny beads, the pins through which are formed into a chain) - a brilliant colour on the telly, but extremely pale in reality - disappointing; and last, but not least, a little tanzanite pendant/necklace £29.95. I'm aware that you get what you pay for so wasn't expecting much but it looked very pretty on the telly. WRONG, extremely pale and lifeless stones in unorganised assorted shades and one very dark sitting amidst a line of sicklies and standing out like a sore thumb, on a very grey chain. For the record, these opinions were made BEFORE i knew what they had done to me.
It's enuff to make yer pinkie weep :mysmilie_512: xxxxxx
Me to TJC: "Hi - I'm a new customer and hopping mad I'm afraid. I placed the above orders on 18th, 20th and 21st March. When I tried to checkout last night my card was refused. As there were plenty of funds in the bank I phoned them to see what had happened and was told that the three amounts had been paid but there were a further three slightly different amounts still pending and it was the sum total of these which was blocking my account. Between myself and the lady I spoke to we managed to work out that the slight difference in each amount was £2.95 (your p&p charges for those orders) and so it would appear you have effectively applied twice for each invoice. I have just spoken to your customer services (and not the friendliest I've come across I must say) who told me these second charges would drop off after three days and as this hadn't happened it was the bank at fault. I then phoned the bank who told me they cannot remove these (as yet unclaimed) requests but that it in fact takes 10 working days, and that the information provided by your representative (three days) was incorrect. I am now in a position of having funds in the bank which I cannot use or withdraw for several days with not so much as an apology from your CS. I'm unsure of my legal position with regard to these funds, but I shall never be using your channel again and shall be posting my experiences on shoppingtelly.com in order that my co members can be aware of what can happen to their funds if they use debit cards and what sort of treatment they can expect to receive from you (i.e. a somewhat surly nothing). When (and if) you look into this please bear in mind that you have left a severely disabled and housebound person completely without funds for, presumably, at least another week, by applying for payment of three invoices twice."
Them to me. After a simple reminder sent by me last night around 6.00 p.m. This was sent at 4.30 p.m. today:-
"Thank you for your email.
I am sorry that your experience as a new customer to TJC has been less than smooth. If these amounts are still showing as "pending" charges for TJC, we can send a fax to your bank advising that these amounts are no longer required and can be released to go back into your account. To enable us to do this we would need your 16 digit number from across you card and a fax number from your bank account to send this instruction too. This is the only thing that is within our remit to do to release this amount.
With regards to our CS advisor I can only apologise that you did not find them "friendly" this will be fed back to the individual to see if we can improve their manner. Thank you for your feedback with regards to this matter, we are constantly looking at ways to improve our Customer Care Team and will take this onboard."
Apologies for any inconvenience caused with regards to this matter."
Me to them, just prior to writing this post: "Thank you for your courteous and well written reply (a rare thing in modern times), albeit not terribly helpful. You have given me no explanation of why these funds were applied for twice. I have yet again contacted my bank who have advised me that the latter two applications still remain, and have assured me that it is YOUR job to contact YOUR bank and have these requests deleted.
This is now three days that I have been stressing and wasting valuable time over this matter and, although I don't want to give you a sob story, I am severely disabled, housebound and facing the likely amputation of a leg. You will understand therefore that I especially don't need this aggravation just now. What should have been a little light relief has turned into a total nightmare."
Pooey eh? Given that they did this on three separate orders, I've got a sneaking suspicion this may be their normal practice. First request made when checking out, then add postage and request the whole amount all over again (it's probably easier for them to do this than set their systems to deal with variable postage rates). If I kept a high balance in my current account, or used a credit card, I would probably be totally unaware that they were playing fast and loose with my account.
In the meantime, having wasted an inordinate amount of time (and money on calls to long-wait customer services - their end and my bank) I wish I'd never heard of this channel. I don't know what I was expecting quite frankly, but I really don't think theirs was a satisfactory response, or is it me? I think they could at least have given me some kind of explanation as to why they did this, and try to correct the situaton themselves rather than pass it back to me.
Meanwhile, the goods? Only one received, two still sitting in the warehouse despite payments for all three orders having been made from my account on Tuesday. In that parcel a reasonable long silver chain, £12.95 - fair; an apatite necklace £19.95 (those tiny beads, the pins through which are formed into a chain) - a brilliant colour on the telly, but extremely pale in reality - disappointing; and last, but not least, a little tanzanite pendant/necklace £29.95. I'm aware that you get what you pay for so wasn't expecting much but it looked very pretty on the telly. WRONG, extremely pale and lifeless stones in unorganised assorted shades and one very dark sitting amidst a line of sicklies and standing out like a sore thumb, on a very grey chain. For the record, these opinions were made BEFORE i knew what they had done to me.
It's enuff to make yer pinkie weep :mysmilie_512: xxxxxx
