This morning I received a reply to the email I sent on Saturday
Dear Mrs
Thank you for your email dated 19th December 2009 relating to treatments carried out on several products that you have purchased from Gems TV.
I have passed this information to our team in Thailand requesting the individual treatments used on these products. as they have to search through a vast amount of products within the archives it may take several days to get a response. I will respond to you in due course.
Kind regards,
Andrew
At least it was a speedy response but have a feeling I won't have any anwers until the New Year.