C-Lion
Registered Shopper
- Joined
- Apr 18, 2024
- Messages
- 260
In the last few months I have returned a reasonable amount back to QVC. Last Friday was close to the final straw for me. I orders a Wynne Layers ‘Topper’ when it arrived it smelt strongly of stale perfume - overwhelmingly and pretty close to the Dior Poison scent (remember that from the 1980’s?).
I rang CS and told them that I am annoyed that this had happened. Previously over the last four years it has been a cycle of four pairs of Emu boots all returned due to being clearly worn. Items being despatched where they are absolutely second - even third hand.
Today I received a phone call from QVC asking me why I had returned so much recently. I said scents were off and also about the MarlaWynne.
Frankly, if they suspend or even close my account I would not be surprised. I have had a look around on the web - that is how I found this forum - and it appears that qvc’s profits are down hugely and returns are notably high.
Ultimately, I nor anyone else is not going to pay for substandard and used products. I am at the point of using QVC less and less now. I went through a full 13 months and did not use them. Then came back.
I am finding the TSV are not as good as they were. The CS ladies in Liverpool are really great, always polite and helpful, but I think I need to pull up the drawbridge for a bit with it.
I am just fed up I suppose of what I suspect is going on and then coming in here to read that actually, after all, I am not alone in my views as to what is happening with QVC UK.
I rang CS and told them that I am annoyed that this had happened. Previously over the last four years it has been a cycle of four pairs of Emu boots all returned due to being clearly worn. Items being despatched where they are absolutely second - even third hand.
Today I received a phone call from QVC asking me why I had returned so much recently. I said scents were off and also about the MarlaWynne.
Frankly, if they suspend or even close my account I would not be surprised. I have had a look around on the web - that is how I found this forum - and it appears that qvc’s profits are down hugely and returns are notably high.
Ultimately, I nor anyone else is not going to pay for substandard and used products. I am at the point of using QVC less and less now. I went through a full 13 months and did not use them. Then came back.
I am finding the TSV are not as good as they were. The CS ladies in Liverpool are really great, always polite and helpful, but I think I need to pull up the drawbridge for a bit with it.
I am just fed up I suppose of what I suspect is going on and then coming in here to read that actually, after all, I am not alone in my views as to what is happening with QVC UK.