Hi,
I suggest that you contact the ASA and tell them what happend to you. You can also go to their website report IW behaviour and make a complaint (just fill in the form)
The ASA will investigate
http://www.asa.org.uk/asa/codes/
IW can't take your money and supply with zero.
If IW have got any sense, they will deal with this asap
Also check with your bank to make sure that they have not put the money back and not told you!
Sapphireblue
