So Mad

[pitchie]

Hi everyone i recently told u all about my craft kit i ordered, but received
two boxes of chocolates i sent them back and was told that they would send me my craft kit i had to wait 21 days.
I've just phone them and guess what SURPRISE SURPRISE they refunded me. .(and have wait 5days for it to go into my account)
I asked why i can't have my order and was told it was out of stock i told her there was plenty of stock when i ordered and that seeing they sent me the wrong item they should still have my order but they haven't .
I'm so MAD this is not the first time this has happened iam not going to order any more from them .
Iam waiting for someone to call me back .
Thanks for listening.

Pitchie

 

[Mrs James]

Pitchie, i'm annoyed for you....take your custom elsewhere ( it's their loss, not yours ! )

Although you would have to find an alternative kaftan source...

 

[Matilda]

I would have eaten the chocolates and still told them the delivery hadn't arrived!

 

[icr24350]

No wonder you are blazing, you ordered in good faith, yet they made a monumental goof. If and when the item comes back into stock, they ought to send you one free gratis for what happened.

 

[Jan]

Many of us have been there!

 

[pitchie]

Thxs for your replies
I won't be going there anymore had it with this company

 

[Mommabear]

I would have eaten the chocolates and still told them the delivery hadn't arrived!

Me too.....

 

[pitchie]

I did think about eating them
but i had to sign for them

 

[Mommabear]

This might be a daft question but do you get refunded on the postage when you returned the chocs?

 

[pitchie]

They gave me a free post address.
When i ordered it was free p&p.

 

[Snoopy]

I sent some insulated dishes back about 2 months ago because they leaked like a sieve and just didn't work,waited 6 weeks for a refund and found out postage wasn't refunded,i thought i should have got that back because the items A)didn't do what they said they would in the demo and B)they were faulty,for the first time ever i thought sod it i can't be doing with the hassel and just left it.Poor company piss poor customer service.

 

[a107]

Good for you pitchie, they did something similer to me last year sending wrong goods to me,however it took me 3 months of complaining to get the inital p+p refund of about 3.90 back.