I ordered the Black Friday deal, I waited three weeks because of the postal strikes but it still didn't arrive.
I contacted them and they informed me that there had been a huge response and they had sold far more that they anticipated so they wouldn't be fulfilling my order and that my money would be refunded.
I had to contact them, any decent business would have emailed me to apologise and automatically refunded, I suspect that if I hadn't chased it no refund would have been made.
I was also promised a £25.00 voucher to use on my next Shay and Blue purchase, that didn't arrive either.
No wonder they fit in so well at QVC, both businesses are useless at customer service.