now it's not very often there is something on qvc that i HAVE to have, bearing in mind 99% of what they sell is vastly overpriced junk but a very close american friend has had a hankering for an 'english' charm bracelet. lo and behold, adrian buckley brought the perfect bracelet this afternoon. i put it in my basket on preview to secure it, the vet's nurse came to the door to deliver the medication that the dozy vet's receptionist forgot to order last week, came back to finish payment and what do i find when i click continue?
"YOUR BASKET IS EMPTY"
'available on waitlist'
even worse, i had already told the friend i'd got her bracelet.
so now i have a choice - wait 3 MONTHS to POSSIBLY get one someone has WORN for 3 months or........... nothing. of course, even someone else's cast off is way too late for xmas.
rang customer service to ask 'why does it clearly say this will be removerd from your basket after ONE HOUR' to be put on hold for 10 minutes while she spoke to website team to be told "that shouldn't happen"
sorry qvc, that doesn't cut it. your spies read this forum and you need to be told yet again, your website sucks, your customer service sucks, 99% of your product sucks, your p&p sucks and basically YOU SUCK.
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