Returns

[stratobuddy]

There was a 30 min progamme on BBC Radio 4 at 1130 today (29th Jan) by Evan Davies about how customer returns are dealt with. This is not specifically QVC but all mail order companies, available on BBC Sounds.

Very revealing!

 

[Totally Loopy Lou]

There was a 30 min progamme on BBC Radio 4 at 1130 today (29th Jan) by Evan Davies about how customer returns are dealt with. This is not specifically QVC but all mail order companies, available on BBC Sounds.

Very revealing!

I heard the trail for that but not listened as yet - planned to!

The Bottom Line is often worth a listen, thanks for the reminder!

 

[Battiola73]

I had to return a parcel to another retailer via Royal Mail app collection service. Free collection and return, collected by my usual postie. Very easy to use,

Just out of interest I clicked on the drop down menu of companies that use this method of returns. Hundreds of them but not surprisingly QVC weren’t on it. Like everything else with QVC - antiquated.

 

[ERICS MUM]

I can return parcels free of charge via Asda for items I buy from a few websites. It’s handy for me and very easy.

 

[Battiola73]

I can return parcels free of charge via Asda for items I buy from a few websites. It’s handy for me and very easy.

Unfortunately this isn’t an option for me. Due to mobility disabilities I can’t get to tge shops. Royal Mail collections from my house is great for my situation. Had same postman for years and he will always wait as he knows I take longer to get to the door.

 

[ERICS MUM]

Unfortunately this isn’t an option for me. Due to mobility disabilities I can’t get to tge shops. Royal Mail collections from my house is great for my situation. Had same postman for years and he will always wait as he knows I take longer to get to the door.

Sound like you’re sorted. Good postmen or courier delivery drivers are worth their weight in gold.

 

[Patsy]

Sound like you’re sorted. Good postmen or courier delivery drivers are worth their weight in gold.

Unfortunately postie's are a rare breed round us. Were lucky if we see one a week, disgraceful service for the price of stamps.

 

[Guy Andrews]

Bought an outlet Buddha statue received a tatty box and top of item damaged - received a replacement in a worse state (how the box ever was checked by the warehouse as good to ship ! ) Evri wouldn’t collect and DPD booked but twice claimed not available to collect (driver couldn’t be bothered ! ) After some discussion told not to return but dispose of them and refunded - excellent service by apologetic customer representative very apologetic about the couriers and warehouse checks !

 

[historymystery]

Unfortunately postie's are a rare breed round us. Were lucky if we see one a week, disgraceful service for the price of stamps.

Same here. Anyone would think we were in the wilds of Antarctica. And on the rare day or two that it's delivered. it can arrive anything from 9am to 5pm.

 

[Guy Andrews]

Our local sorting office provides a generally excellent daily service here in Sarf East London - my postie is a lovely person Kaye and the van drivers a great bunch of Londoners - often get a friendly toot and if they have a parcel for me and they spot me out an about they’ve given me the parcel there ! On the other hand Evri and DPD who used to be reliable are no longer …. Amazon van drivers are good here too despite their crazy workload ! Reluctant to order from QVC due to issues with Evri and DPD !