I cannot believe the crap they sell on Ideal World! Plus hidden in the terms and conditions it states when purchasing from Ideal World you our purchasing items from our market place. (Yeah right more like off the back of a lorry) If any problems develop you have to contact the brand not Ideal World. So if its dormeo you have to contact them. Mind you contacting Ideal World in itself is a difficult process. Indian call centre charging premium rate. Emails back and forth need i say anymore. Also another thing to do is always check reviews on trust pilot. TJC is just as bad dreadful customer service.