It's all about sales, the faster the better, more haste more sales, very little to do with customer service and satisfaction. Remember unlike retail shops, the folks on IW shows will never have to deal with customers or their dissatisfaction, IW have another dept for annoying even more unhappy customers, sorry meant they happily and satisfactorily resolving customer complaints.
Yeah, it's all to vague on the watch shows, Reynolds is better than most as he'll give you enough technical details to make a fair judgement of the watches on show,
but for most of the rest, they are very sparing in details. Most of the time, most of them won't tell you what movement (make and country of origin) is in the watch, some are very scant with details on the dimensions of the watches, no details of who or where the watches are made although we are given irrelevant history & heritage stories, but one overriding theme emerges, that there is a real effort made to hide the involvement of China/Chinese watchmakers. Most of the time you are only shown the face of the watch, when a proper 360 viewing would be far better, and even when they do show the back or side of the watch it's usually just for a couple of seconds.
The last time I bought a watch in my favourite jeweler, was in there approx 45 minutes to hour, had a few in mind, but wanted to see them close up before deciding which one. The sales folk were brilliant, very professional, knew what they were selling, spent as much time with you as you needed, they were obviously watch lovers themselves. Contrast that with IW, which in effect is a pantomime show in comparison.