Just in case people aren't aware, the so-called 'award-winning 24 hour customer care' is a load of BS - I called at 6:30am today (more of that later) to be told that only the ordering line is open 24 hours, the customer care line closes at 1:30am and re-opens at 7am.
The reason why I called is because I discovered to my horror that just because I directed one order to my Dad's address, the 'tick box for usual delivery and payment options' actually just reverts to whatever you used before, vs any 'default' options and so I've now sent about 4 orders to my Dad's address in Norwich. The ever so helpful person on the phone (when I called back after 7am) asked if I could pick them up from there...I'm in London...grrrr.
So basically they can't even introduce a titchy bit of code to enable you to select an address as a default and thereby ensure that ticking the damn box means it actually gets sent to the correct address. So annoyed!
The reason why I called is because I discovered to my horror that just because I directed one order to my Dad's address, the 'tick box for usual delivery and payment options' actually just reverts to whatever you used before, vs any 'default' options and so I've now sent about 4 orders to my Dad's address in Norwich. The ever so helpful person on the phone (when I called back after 7am) asked if I could pick them up from there...I'm in London...grrrr.
So basically they can't even introduce a titchy bit of code to enable you to select an address as a default and thereby ensure that ticking the damn box means it actually gets sent to the correct address. So annoyed!