ohnonotshoppingagain
Registered Shopper
HI PEEPS, I WOULD LIKE TO KNOW IF ANYONE HAS BEEN EXPERIENCING PROBLEMS WITH THE WEBSITE?
BOTH THE OLD WEBSITE AND THE NEW LOOK WEBSITE ARE GIVING ME THE SAME PROBLEMS.
WHEN I BROWSE AS I OFTEN DO WITH QVC, AND I GET A PAGE UP WITH LET'S SAY FASHION, I LOOK AT THE FIRST PAGE, CLICK EITHER 'NEXT' OR '2' TO VIEW THE NEXT PAGE. THE PAGE THEN GOES DARK, BUT IT STAYS THERE, IT DOES NOT MOVE TO THE NEXT PAGE, I CLICK ON THE REFRESH BUTTON, WHICH TAKES ME BACK TO THE FIRST 'FASION' PAGE - THIS SCENARIO HAPPENS ACROSS THE BOARD, NO MATTER WHAT SECTION I WANT TO LOOK AT, AND IT'S BEEN HAPPENING FOR WEEKS.
I HAVE CONTACTED QVC VIA EMAIL, AS WELL AS TELEPHONE, AND THEY HAVE TOLD ME TO CLEAR MY CACHE, REMOVE QVC FROM MY BOOKMARKS, GET QVC PAGE AGAIN, AND THEN TRY. I AM SO ANGRY NOW, BECAUSE THAT TELLS ME THEY THINK THEY ARE TALKING TO SOMEONE WITH NO OR LITTLE COMPUTER EXPERIENCE, THIS LADY HAS BEEN USING A COMPUTER SINCE 1990, AND I AM VERY FAMILIAR WITH WHAT TO DO. I CLEAR OUT MY COOKIES, AND CACHE ONCE A WEEK, INDEED THIS WEEK I HAD CLEARED IT AS ONE OF MY REGULAR HABITS, BEFORE I OPENED THE QVC HOMEPAGE AN HOUR LATER - PROBLEM IS THE SAME, AND IS NOT GOING AWAY. SO ONCE AGAIN (i'M SICK OF IT NOW) I EMAILED 'CUSTOMER CARE' EXPLAINING THE PROBLEM YET AGAIN - ALWAYS A DIFFERENT CUSTOMER CARER WHO REPLIES - STOCK REPLY I'M AFRAID, WHICH DOESN'T GO DOWN WELL WITH ME, AND THIS WAS THE REPLY.
"Thank you for contacting QVC.
I understand you are having a problem viewing pages of items sometimes online, here are a few hints and tips for you to try that may resolve this for you.
• Clear your cookies (This can be done via your settings or tools menu)
• Ensure your Java Script is enabled you can find a guide for this online
Alternatively you may want to try using a different web browser such as Google Chrome or Mozilla Firefox.
Once you have completed the above steps, the changes should take effect if you close and reopen your browser.
If we can help with anything else please get back in touch with the team."
i ONLY USE GOOGLE CHROME, AND HAVE NO INTENTIONS OF SHIFTING. THIS REPLY HAS ANGERED ME GREATLY.
ALL I WANT TO KNOW NOW, IS ANYONE ELSE HAVING THE SAME EXPERIENCE, IF SO, PLEASE EMAIL THEM?
BOTH THE OLD WEBSITE AND THE NEW LOOK WEBSITE ARE GIVING ME THE SAME PROBLEMS.
WHEN I BROWSE AS I OFTEN DO WITH QVC, AND I GET A PAGE UP WITH LET'S SAY FASHION, I LOOK AT THE FIRST PAGE, CLICK EITHER 'NEXT' OR '2' TO VIEW THE NEXT PAGE. THE PAGE THEN GOES DARK, BUT IT STAYS THERE, IT DOES NOT MOVE TO THE NEXT PAGE, I CLICK ON THE REFRESH BUTTON, WHICH TAKES ME BACK TO THE FIRST 'FASION' PAGE - THIS SCENARIO HAPPENS ACROSS THE BOARD, NO MATTER WHAT SECTION I WANT TO LOOK AT, AND IT'S BEEN HAPPENING FOR WEEKS.
I HAVE CONTACTED QVC VIA EMAIL, AS WELL AS TELEPHONE, AND THEY HAVE TOLD ME TO CLEAR MY CACHE, REMOVE QVC FROM MY BOOKMARKS, GET QVC PAGE AGAIN, AND THEN TRY. I AM SO ANGRY NOW, BECAUSE THAT TELLS ME THEY THINK THEY ARE TALKING TO SOMEONE WITH NO OR LITTLE COMPUTER EXPERIENCE, THIS LADY HAS BEEN USING A COMPUTER SINCE 1990, AND I AM VERY FAMILIAR WITH WHAT TO DO. I CLEAR OUT MY COOKIES, AND CACHE ONCE A WEEK, INDEED THIS WEEK I HAD CLEARED IT AS ONE OF MY REGULAR HABITS, BEFORE I OPENED THE QVC HOMEPAGE AN HOUR LATER - PROBLEM IS THE SAME, AND IS NOT GOING AWAY. SO ONCE AGAIN (i'M SICK OF IT NOW) I EMAILED 'CUSTOMER CARE' EXPLAINING THE PROBLEM YET AGAIN - ALWAYS A DIFFERENT CUSTOMER CARER WHO REPLIES - STOCK REPLY I'M AFRAID, WHICH DOESN'T GO DOWN WELL WITH ME, AND THIS WAS THE REPLY.
"Thank you for contacting QVC.
I understand you are having a problem viewing pages of items sometimes online, here are a few hints and tips for you to try that may resolve this for you.
• Clear your cookies (This can be done via your settings or tools menu)
• Ensure your Java Script is enabled you can find a guide for this online
Alternatively you may want to try using a different web browser such as Google Chrome or Mozilla Firefox.
Once you have completed the above steps, the changes should take effect if you close and reopen your browser.
If we can help with anything else please get back in touch with the team."
i ONLY USE GOOGLE CHROME, AND HAVE NO INTENTIONS OF SHIFTING. THIS REPLY HAS ANGERED ME GREATLY.
ALL I WANT TO KNOW NOW, IS ANYONE ELSE HAVING THE SAME EXPERIENCE, IF SO, PLEASE EMAIL THEM?