We've gone back to IW here and have been ordering lately. Took a chance with their Flexipay scheme. I bought the silk duvet, which was much better value than the equivalent on QVC. Their product range is much narrower, granted, I do find the overall shopping process is much better than QVC. Presenters let guests have their say, they don't have to tell you stock levels/phone queues every 5 seconds, P&P is capped, Flexipay stays available beyond the show, refunds don't take forever etc. I love the lack of ego too - they're relaxed and prepared to laugh at themselves too, especially when things go wrong. I hate it when something interesting happens on QVC and you end up staring at a still life product shot, listening to the fun in the background.
The only downside is an overseas call centre. I don't want to sounds like a xenophobe and the people you speak too are wonderfully polite, but it's a nightmare trying to get things across to them. If it wasn't for that, I'm sure IW could eventually become as big as QVC. We use their website and it works better than QVCs. If you could take the best of IW and add it to the best of QVC, you'd have the ultimate shopping channel.
