I purchased the Judith Williams tsv on auto delivery a month or so ago. I noticed the lid on the tub of moisturiser had cracked and the moisturiser was seeping out. I called CS who said I would have to return the whole set, as the supplier does not provide individual items. They did not have the item in stock to replace it, but could refund it. Alternatively, if I kept the item, they would credit my account with £10. I was more than happy with this and would like to thank QVC for providing a speedy and more than acceptable solution to the problem. Once again, QVC displayed it's calibre and the regard in which, unlike IW, it holds it's customers.
Well done!:up::up:
Well done!:up::up: