Call me a genius - or sad - but I had an epiphany! No, seriously, I know that, whilst delivery is quite often accurate, it is an addition to the cost of one's order and may, consequently, deter one from making a purchase. How about, at the beginning of the year, putting aside an amount of money to cover postage of any orders? This could be for just QVC orders, or all online orders. Would it make any difference?