Poor RM delivery........Well done QVC CS

[yazrose]

Well my mum has several deliveries at once so doesn't check the address labels as this is quite normal for her recieve 2-3 or 4 parcels at once.

Well the other day she recieved 2 parcels from RM, on opening them both she noticed they were both the same items, so she chekced the labels and one was for a different woman altogether.

Her address seemed not to far from my mums house so I spent a fair while walking around to find the house so I could deliver the parcel and explain what has happened with her delivery, but I could not find her house.

When I got back to mums house I phoned QVC CS and the fella on the phone was very helpful, he sorted it out, no need for me to look for her house, he is sending out a pre-paid label to return it and is putting a £10 credit onto mums account as a gesture of good will. He also thanked us for being honest.

I hope they have a word with RM about this. It had all her QVC details on the invoice. Really disgusted in Royal Mail delivery but QVC CS was superb.

 

[Dazzler!]

Well my mum has several deliveries at once so doesn't check the address labels as this is quite normal for her recieve 2-3 or 4 parcels at once.

Well the other day she recieved 2 parcels from RM, on opening them both she noticed they were both the same items, so she chekced the labels and one was for a different woman altogether.

Her address seemed not to far from my mums house so I spent a fair while walking around to find the house so I could deliver the parcel and explain what has happened with her delivery, but I could not find her house.

When I got back to mums house I phoned QVC CS and the fella on the phone was very helpful, he sorted it out, no need for me to look for her house, he is sending out a pre-paid label to return it and is putting a £10 credit onto mums account as a gesture of good will. He also thanked us for being honest.

I hope they have a word with RM about this. It had all her QVC details on the invoice. Really disgusted in Royal Mail delivery but QVC CS was superb.

I bet QVC will have a word with Royal mail Yazrose, because thats not right, however her address and membership would be there but no pin, and they say you cant order without the pin so I know that that is never put on the invoice.

Glad your mum got her parcel ok as well. thats nice of QVC to put £10 credit onto the account, its nice when your honestly is appreciated.

 

[Beauty Sleuth]

I agree with you Dazzler, a story likes this makes me feel a bit better about life, when someone is honest and does the right thing and that is recognised and rewarded.

I know you shouldn't do something just incase you get something in return but it's nice when you do