That is true but a lot of people are put off by having to pay £10 in extra charges, If it was say £3 or £4 then they would be more likely to buy so sales could increase, that might outweigh the money they would lose from return refunds - They should trial it - they have nothing to lose now
Anything is probably worth a go now Mega, they are in deep trouble.
I wonder if they'll have any mega bargains today to try and paper over the cracks?