F
Fruityloops
Guest Shopper
I bought a ring on Boxing Day last year which I sent off for their free resizing service.
Was wearing the ring happily until one day I felt a very sharp stabbing in my finger, to find that the gold shank had snapped and part of it had pierced my skin...hence the pain!
I telephoned Customer Services to be told that I should write a letter explaining the situation, enclosing the ring, and they would sort it out for me.
The ring was returned to them on 17th October. I telephoned yesterday and they told me, after a lengthy delay due to being placed "on hold", that they were "very busy" at the moment and they hadn't even sent it for repair yet, and that it would be at least a further 3 weeks until I would receive my ring back.
Not impressed TJC! SHUTUP
Was wearing the ring happily until one day I felt a very sharp stabbing in my finger, to find that the gold shank had snapped and part of it had pierced my skin...hence the pain!
I telephoned Customer Services to be told that I should write a letter explaining the situation, enclosing the ring, and they would sort it out for me.
The ring was returned to them on 17th October. I telephoned yesterday and they told me, after a lengthy delay due to being placed "on hold", that they were "very busy" at the moment and they hadn't even sent it for repair yet, and that it would be at least a further 3 weeks until I would receive my ring back.
Not impressed TJC! SHUTUP
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