Someone posted a negative review for the shampoo on LE's website, saying that they've been using it for 20 years but the last batch felt different and it made their scalp sore. LE replied with this...
Hi, thank you for your feedback on our Botanical Shine Shampoo.
We are sorry to hear of the problems you have been having with your scalp and can confirm that there have been no recent changes made to the formulation of this product.
All of our formulations are made as mild and gentle as possible and all products are assessed and approved by independent safety experts prior to placing them on the market. However, we are aware that any individual can react to even the most natural of ingredients in the same way as we all can to certain foodstuffs.
Unfortunately, it is also possible to develop a sensitivity to an ingredient that we may have been using for years.
We would love to help you further with this and feel it would be best to discuss this over the telephone. I have now sent you an email and we look forward to hearing from you soon - The Liz Earle Beauty Co. Team
I'm actually getting quite low on stock so not sure whether to repurchase or not now TBH?