M&S quality has gone right down, you only need to look at the hundreds of 1 star reviews on Trustpilot to see how a once great company has gone down the toilet. The Guardian reported some time ago that M&S ready meals are now made by whoever makes Morrison's ready meals, but the M&S prices are substantially higher. Also, I read an interview with the then UK head honcho, who said that time had moved on and Marks now needed to compete with retailers like Primark, thus bringing younger customers in. Their customer support is now outsourced to South Africa, and some of the experiences detailed in reviews are terrible, very far from the old reliable customer service which most of us grew up with. Their
clothing is now mostly made in Bangladesh, India or China, and the quality and sizing is now dire. As mentioned by others earlier, the knickers, tee shirts and nightwear are nothing like they used to be, the sizing is all over the place and the material is often thin and rough.
Another one bites the dust, a sign of the times, unfortunately.