PearlyQueen
Liverpool Supporter
I've been having a lovely morning thanks to Gems and my CC company - not sure which is to blame, but I've just about had enough.
I filled my first basket of the year this last week, and had a load of lovely goodies ready to check out. Had to do it by this morning, so I tried to do it last night.
First attempt - message back saying Gems could not process payment.
Second attempt - message back saying same
Third, fourth, fifth attempts - same again.
Gave up and decided there was obviously a problem somewhere, figured I'd do it this morning when I got into the office, there should still be time.
This morning I get a call from my CC saying they're worried that the various attempts on the same payment might be fraudulent. I assure them it was me, and they tell me that they have authorised BOTH of the first payments, blocking the other three as possibly dodgy. I should contact Gems and let them know they've taken the money twice and can they cancel one please.
All well and good, I do that - and get a really stroppy sounding CS person telling me it's nothing to do with Gems and the payment has not been taken. On the website, my basket is still full.
After a bit of an argument, and checking with her manager, CS person agrees that she will put the order through manually again, so I don't lose all my goodies. They can't just freeze the basket till the issues are sorted. I have to email her the details of what's in my basket. Of course, they'll have to take another payment.
So I email the details, next thing I hear is that they're out of stock on SIX of the items, presumably because they're allocated to me!!! So I have to delete them from my web basket so they can TRY to pick them up for me later. This takes me down below the free p&p limit, and means that all the things I really wanted are gone, pending them managing to get them back.
I have spent about 2 hours on the phone to both Gems and my CC company, with both lots claiming the other have the money. I'm sick as a parrot about losing the rings I really wanted too. And my CC is looking maxed out with three lots of payments going through. Fortunately, it looks as though they're going to raise my credit limit to sort me out in the short term.
Maybe I shouldn't have come back to Gems, I haven't had any aggravation in all my dealings with RocksTV.
What a sh1tty start to the week. I thought bling buying was meant to be fun...
I filled my first basket of the year this last week, and had a load of lovely goodies ready to check out. Had to do it by this morning, so I tried to do it last night.
First attempt - message back saying Gems could not process payment.
Second attempt - message back saying same
Third, fourth, fifth attempts - same again.
Gave up and decided there was obviously a problem somewhere, figured I'd do it this morning when I got into the office, there should still be time.
This morning I get a call from my CC saying they're worried that the various attempts on the same payment might be fraudulent. I assure them it was me, and they tell me that they have authorised BOTH of the first payments, blocking the other three as possibly dodgy. I should contact Gems and let them know they've taken the money twice and can they cancel one please.
All well and good, I do that - and get a really stroppy sounding CS person telling me it's nothing to do with Gems and the payment has not been taken. On the website, my basket is still full.
After a bit of an argument, and checking with her manager, CS person agrees that she will put the order through manually again, so I don't lose all my goodies. They can't just freeze the basket till the issues are sorted. I have to email her the details of what's in my basket. Of course, they'll have to take another payment.
So I email the details, next thing I hear is that they're out of stock on SIX of the items, presumably because they're allocated to me!!! So I have to delete them from my web basket so they can TRY to pick them up for me later. This takes me down below the free p&p limit, and means that all the things I really wanted are gone, pending them managing to get them back.
I have spent about 2 hours on the phone to both Gems and my CC company, with both lots claiming the other have the money. I'm sick as a parrot about losing the rings I really wanted too. And my CC is looking maxed out with three lots of payments going through. Fortunately, it looks as though they're going to raise my credit limit to sort me out in the short term.
Maybe I shouldn't have come back to Gems, I haven't had any aggravation in all my dealings with RocksTV.
What a sh1tty start to the week. I thought bling buying was meant to be fun...