Squeezyweezy
Registered Shopper
- Joined
- Aug 1, 2013
- Messages
- 2
Hi everyone,
I have been reading this forum for a while but I have decided to post today because I am angry.
I ordered 2 different sets of yankee candles on the 17th July. 1 of them arrived shortly after but the second set is still missing.
I rang QVC on Monday and they told me they would look into it. The parcel is being delivered by Hermes, I have never had any trouble with them before and am now on first name terms with my delivery lady. (I spend far too much money on QVC.) The hermes tracking site actually says that the order is being generated, which I have taken to mean it is still in the QVC warehouse. I rang them back to explain this, and I was once again told they would look into it.
Yesterday I received a letter form Q saying they will work closely with their delivery partners...blah blah blah. Will I sign this declaration to say I support QVC in their claim against the delivery company. What is that all about? Nothing was explained to me when I rang them, and I'm just wondering what they are going on about, especially as I have my suspicions that the missing candles are still in their warehouse. Plus, the letter was sent with no return envelope, and I am certainly not paying to post it.
This is the first big problem I have had with Q, but I have started to become more and more disheartened with the company for various reasons. This has really ticked me off though.
Any advice from you lovely people, is this the 'norm' when something goes missing.
Many thanks for reading,
Squeezy
I have been reading this forum for a while but I have decided to post today because I am angry.
I ordered 2 different sets of yankee candles on the 17th July. 1 of them arrived shortly after but the second set is still missing.
I rang QVC on Monday and they told me they would look into it. The parcel is being delivered by Hermes, I have never had any trouble with them before and am now on first name terms with my delivery lady. (I spend far too much money on QVC.) The hermes tracking site actually says that the order is being generated, which I have taken to mean it is still in the QVC warehouse. I rang them back to explain this, and I was once again told they would look into it.
Yesterday I received a letter form Q saying they will work closely with their delivery partners...blah blah blah. Will I sign this declaration to say I support QVC in their claim against the delivery company. What is that all about? Nothing was explained to me when I rang them, and I'm just wondering what they are going on about, especially as I have my suspicions that the missing candles are still in their warehouse. Plus, the letter was sent with no return envelope, and I am certainly not paying to post it.
This is the first big problem I have had with Q, but I have started to become more and more disheartened with the company for various reasons. This has really ticked me off though.
Any advice from you lovely people, is this the 'norm' when something goes missing.
Many thanks for reading,
Squeezy