I didn't get a close look at her, but the lady on the Wellman/woman advert, looked like MF from Kipling. Has anyone seen the ad? I know she does this kind of thing, as does Natalia (Park Hampers) from Revitalash. Just my opinion, but this doesn't really make me regard the guests used by the Q, as 'experts'. Like the presenters, they are salespeople. Even consignment brands in Debenhams, such as Clinique and Estee Lauder (neither of which I use) train the assistants on the counter, in the company's products and philosophy. Shopping tv is a different retail concept and, therefore, the appearance of the guest is, I feel, deemed to be more important than their knowledge of the item being sold.