Can I ask what has actually upset you? It sounds like you're annoyed at not getting the email to allow you to buy early, yet you say you wanted to see the items on air before buying so presumably you'd not have bought early anyway. You say the photos are shocking but decided to order anyway but the item was out of stock. It seems that's what has irked you the most; in my experience that happens with many companies with online ordering, you go through the order process and at the last hurdle discover they dont have it in stock. With Lola rose, whether buying off qvc or direct from Lola rose website, I often find the jewellery more insipid than the colors in the photos. Either both companies photograph the best examples, or the photo close ups make the colours see more vivid than they are,