There are some good reviews for the TSV and some lucky customers received their orders within 2 days
It seems there has been a QVC 'COCK UP' again!!!
I placed my order at 00.11am and received the usual confirmation email, followed by the despatch email next day. It appears myself and a number of other customers, had despatch notices stating the item was being sent out by Royal Mail with no tracking. Then some customers received their orders not by Royal Mail as stated, but by HERMES instead. After reading this I became concerned because my order hasn't arrived and thought the gremlins are at it again!
Phoned CS, after explaining the above I was put on hold for a couple of minutes, then told she couldn't get through to Despatch Department and that she would be sending out the usual 'Goods Not Received' letter and once arrived back at Q I would get a refund. Although they were expecting more stock shortly but if the letter arrives back at Q after the stock arrives and if the stock is then sold it would be a refund.
No apology whatsoever, sorry there's been a mix up or error on the despatch email nothing!
You are made to feel it is your problem!! :mysmilie_1: