OscarFelixJake
Registered Shopper
OK - I've heard the stories about people receiving used products from QVC but didn't think it happened very often - well today it's happened to me.
I ordered 2 of the new Eye Rimz - one geen and one purple
http://www.qvcuk.com/ukqic/qvcapp.aspx/app.detail/params.item.226484/walk.yah.UKHB-U073
One arrived in a QVC plastic outer bag with the sealed Laura Geller Packaging inside - I opened this and it was the green one - perfect and gorgeous.
The other arrived in just the Laura Geller Envelope with clear sellotape down one side and the delivery label stuck to the outside. Inside was the purple one, the seal had been cut and there was a big finger smudge across the product. Eugh! Totally gutted.
I rang customer services, the lady I spoke to was really nice about it and apologised and they are sending a replacement out today along with a returns label for the original.
I'm so glad I don't have to wait for the mingy one to be returned before getting another one sent out as I'm sure it will sell out on Saturday during the LG hours.
I ordered 2 of the new Eye Rimz - one geen and one purple
http://www.qvcuk.com/ukqic/qvcapp.aspx/app.detail/params.item.226484/walk.yah.UKHB-U073
One arrived in a QVC plastic outer bag with the sealed Laura Geller Packaging inside - I opened this and it was the green one - perfect and gorgeous.
The other arrived in just the Laura Geller Envelope with clear sellotape down one side and the delivery label stuck to the outside. Inside was the purple one, the seal had been cut and there was a big finger smudge across the product. Eugh! Totally gutted.
I rang customer services, the lady I spoke to was really nice about it and apologised and they are sending a replacement out today along with a returns label for the original.
I'm so glad I don't have to wait for the mingy one to be returned before getting another one sent out as I'm sure it will sell out on Saturday during the LG hours.