It's great to hear that Steve, Barry and all gave up so much of their time to go over your concerns Meesh and I obviously don't know how it all came about (invited by Steve/your request for a meeting?), but I have to agree with Argey, Graham and other posters above.
We HAVE been here before, and not just once, and the really big gripes that I and many others have, just seem to be non-negotiable. I'm talking about the dreadful music/heartbeat sounds (apparently increase sales - must make people panic buy?) and the many unwatchable presenters. Now I really do admire Steve's fierce loyalty towards his staff who have apparently become his close friends, but I just cannot watch the majority of them, so any changes to sets, lights and other studio based factors unfortunately won't make any difference to me. Presenter retraining would be top of my list by a clear mile, then promptly followed by a cessation of sound effects. I don't know whether these issues were discussed, but I get the impression that Steve can't understand our complaints on these matters at all.
I haven't bought anything from any of the channels at Gems for well over four months now, which is completely unheard of for me. I barely watch now and have only logged on a couple of times to see what is going on. I would love to be tempted back, but it would take non cosmetic changes to do so and I somehow feel these aren't going to happen. What a pity!