Meeshoo
Registered Shopper
- Joined
- Feb 2, 2010
- Messages
- 946
Ok, so I had a pair of earrings "on hold" because my refunds, despite being actioned by GemsTV last week or so I'm told, have still not appeared back in my account. So rather than lose a pair of earrings, I put them "on hold". Yesterday (Saturday), I phoned to say there would be money in the account that I want debited on Monday so please can they debit and ship on Monday? No problem.
This morning (Sunday) I get up and receive an email saying that GemsTV were unable to charge my credit card! :headbang::headbang::headbang::down: WHAT? Now, my understanding was that GemsTV/RocksTV only take the money on the day of dispatch and don't get prior approval from the Bank? BTW that was confirmed by a customer care agent today. So.............. why are GemsTV trying to charge my card at the weekend when there is clearly NO dispatch?
The Customer Care Agent said that they might have only tried to take £1 to ensure the authenticity of the card but I can assure you they didn't because that account has a few quid in it (although not enough to cover the full order).
So, what's going on? If things have changed then the customer should be made aware AND when I spoke to the Customer Care Agent on Saturday he should have told me to leave it until Monday because that's when the card would be charged. The Customer Care Agent simply didn't help today and all she could say was "well it'll be tried again on the next working day" so when I pointed out that it was charged on a Saturday so did that mean Sunday was a working day she said "No. It'll be tried again on Monday". We'll see!
It's simply NOT good enough to move goal posts like this. :down:
You know what? I've only recently started shopping with GemsTV again and this is turning into such a headache that if things don't start going smoothly, I'm going to go on strike and take my hard earned dosh elsewhere.
This morning (Sunday) I get up and receive an email saying that GemsTV were unable to charge my credit card! :headbang::headbang::headbang::down: WHAT? Now, my understanding was that GemsTV/RocksTV only take the money on the day of dispatch and don't get prior approval from the Bank? BTW that was confirmed by a customer care agent today. So.............. why are GemsTV trying to charge my card at the weekend when there is clearly NO dispatch?
The Customer Care Agent said that they might have only tried to take £1 to ensure the authenticity of the card but I can assure you they didn't because that account has a few quid in it (although not enough to cover the full order).
So, what's going on? If things have changed then the customer should be made aware AND when I spoke to the Customer Care Agent on Saturday he should have told me to leave it until Monday because that's when the card would be charged. The Customer Care Agent simply didn't help today and all she could say was "well it'll be tried again on the next working day" so when I pointed out that it was charged on a Saturday so did that mean Sunday was a working day she said "No. It'll be tried again on Monday". We'll see!
It's simply NOT good enough to move goal posts like this. :down:
You know what? I've only recently started shopping with GemsTV again and this is turning into such a headache that if things don't start going smoothly, I'm going to go on strike and take my hard earned dosh elsewhere.