To say I am angry is a MASSIVE understatement
I was checking out my basket and when I pressed the Place Order button I got an error message:-
ERROR
An error has occurred and our webmaster has been notified of this via email.
Please click 'Back' on your browser and repeat what you have just done.
If the problem happens again, please try again in a few minutes when it may have been rectified.
Please accept our sincere apologies for this inconvenience
If the problems persist, please contact our Customer Care Department or telephone them on 0845 6588663 and an operative will be happy to help you.
I tried a few more times but no luck so as one of the items is due to be removed at any time, I decided to phone the number.
39 minutes later I finally got through to them and I explained my problem. I was told "oh just log off and then log on again and it'll be ok". I said that I hoped he was right as I'd been holding on the phone for nearly 40 minutes waiting to speak to someone. He replied "oh yeah no problem".
So, I logged off and logged on again and guess what - The Same Bliddy Problem!!!
If I could get hold of that useless piece of poo who answered the phone I would not be reponsible for my actions!!
So the question is - What do I do now?
If I email them then by the time they read it (if they ever do) the item will have been removed from my basket. If I phone again I could be waiting for another 40 minutes and get yet another useless idiot on the phone and if that happened I'd be banned for foul and abusive language!!
HELP!!!
I was checking out my basket and when I pressed the Place Order button I got an error message:-
ERROR
An error has occurred and our webmaster has been notified of this via email.
Please click 'Back' on your browser and repeat what you have just done.
If the problem happens again, please try again in a few minutes when it may have been rectified.
Please accept our sincere apologies for this inconvenience
If the problems persist, please contact our Customer Care Department or telephone them on 0845 6588663 and an operative will be happy to help you.
I tried a few more times but no luck so as one of the items is due to be removed at any time, I decided to phone the number.
39 minutes later I finally got through to them and I explained my problem. I was told "oh just log off and then log on again and it'll be ok". I said that I hoped he was right as I'd been holding on the phone for nearly 40 minutes waiting to speak to someone. He replied "oh yeah no problem".
So, I logged off and logged on again and guess what - The Same Bliddy Problem!!!
If I could get hold of that useless piece of poo who answered the phone I would not be reponsible for my actions!!
So the question is - What do I do now?
If I email them then by the time they read it (if they ever do) the item will have been removed from my basket. If I phone again I could be waiting for another 40 minutes and get yet another useless idiot on the phone and if that happened I'd be banned for foul and abusive language!!
HELP!!!